Privacy Policy PG Soft –
Your Personal Data Protection

Welcome to the pg soft Malaysia Privacy Policy. This document explains in detail how pg soft ("we", "the platform") collects, stores, processes, and protects your personal information when you use our website and services at pgsoft-khelo.net.

This Privacy Policy applies to all users of the pg soft platform, including registered members, website visitors, and anyone who interacts with our services. We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), and we take this responsibility very seriously.

Pg soft understands that your trust is our most valuable asset. When you register to play slots, Live Casino, or place bets on Malaysia Super League and EPL matches on our platform, you are entrusting us with your personal information. We do not take that trust lightly.

Pg soft only collects data that is strictly necessary to provide a safe, fair, and effective service. Below are the categories of data we collect:

Pg soft uses your personal data solely for legitimate purposes, as outlined below. We will not process your data for any other purpose without obtaining your consent first:

• Account Management: Creating, verifying, and securely maintaining your pg soft account
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, and CIMB Clicks, as well as handling withdrawals of your winnings in MYR (RM)
• Legal Compliance: Meeting compliance obligations including the Anti-Money Laundering Act (AMLA), PDPA, and KYC requirements
• Platform Security: Detecting and preventing fraud, multi-account usage, and other suspicious activity
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate support
• Customer Support: Handling your enquiries, complaints, and support requests efficiently
• Marketing (with consent): Sending promotional information and exclusive pg soft offers – only if you have consented to receive such communications
• Platform Improvements: Analysing usage data in aggregate (without identifying individuals) to improve platform functionality and user experience

The security of your personal data is pg soft's highest priority. We continually invest in the latest security technologies and procedures to ensure your data remains protected at all times.

All pg soft data is stored in secure data centres with strict physical and digital access controls. Data storage follows a need-to-know principle – only staff who require access to your data in order to perform their duties are permitted to do so.

• Encryption in transit: SSL/TLS 256-bit encryption for all communications between your device and our servers
• Encryption at rest: Sensitive data is stored in encrypted format on our servers
• Continuous monitoring: Real-time threat detection system operating 24/7
• Regular backups: Automated data backups to ensure service continuity
• Two-factor authentication (2FA): Additional security options for your account
• Security audits: Regular internal and external security audits

Pg soft does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. However, in certain limited circumstances, we may need to share your data with the following parties:

• Payment service providers: Financial institutions and e-wallet providers such as Touch 'n Go, GrabPay, DuitNow, and FPX that process your MYR transactions – subject to their own privacy policies
• Regulatory authorities: Where required by Malaysian law or a valid court order, including compliance with AMLA and PDPA
• Third-party technology providers: Companies providing technical infrastructure, analytics, and security services to pg soft – subject to strict confidentiality agreements
• Dispute resolution: In cases of legal disputes requiring disclosure to an arbitration body or court

In all instances of data sharing, pg soft ensures that recipients are bound by confidentiality and data security obligations equivalent to or exceeding our own standards.

Pg soft uses cookies and similar tracking technologies to enhance user experience and platform security. Below are the types of cookies we use:

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and pg soft's privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact us at support@pgsoft-khelo.net. We will process your request within 30 business days. Note: some requests may not be fully fulfilled if they conflict with our legal obligations.

Pg soft services are for individuals aged 18 and above only. We do not knowingly collect, store, or process any personal data from minors.

Pg soft retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required under Malaysian law:

Pg soft reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, industry practices, or how we operate. Any amendments will be posted on this page with an updated "Last Updated" date.

For material amendments that significantly affect your privacy rights, we will endeavour to provide adequate notice via email or in-app notification before the changes take effect. Your continued use of the pg soft platform following such amendments will be considered your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding how pg soft handles your personal data, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer:

You may also refer unresolved complaints to Malaysia's Department of Personal Data Protection (JPDP) if you are not satisfied with our response.