Pg soft believes online gaming should be a source of fun and entertainment – not stress or financial hardship. We provide the tools, guidance, and support to help every Malaysian player stay in control.
Six practical tools you can activate at any time to keep your pg soft gaming experience enjoyable and within your control.
Set a daily or weekly deposit limit based on what you can afford. Once the limit is reached, pg soft's system will automatically block any additional deposits until the limit period resets. Minimum limit is RM10 and can be lowered immediately.
Set how long you want to play in a single session. When the session time is up, pg soft will display a notification and automatically end your session. This helps you avoid playing longer than intended without realising it.
Enable this mode to hide your account balance while you play. Research shows that not seeing your balance during gameplay helps you make more rational decisions and reduces emotional stress.
Need a short break from gaming? Activate the self-cooling option for 24 hours, 7 days, or 30 days. During this period, your account will be blocked from all gaming activity and deposits without affecting your account balance.
For players who need a longer break, pg soft offers self-exclusion periods ranging from 6 months to 5 years, or permanently. Once activated, no cancellation requests will be processed until the period expires.
The pg soft support team, trained in problem gambling issues, is available to chat with you confidentially at any time. All conversations are private and have no impact on your account status.
Quick and easy – it only takes a few minutes.
Use your login credentials on the pgsoft-khelo.net homepage.
Click the profile icon in the top right corner and select "Account Settings".
This section contains all available self-control tools.
Select the limit type, set your value, and confirm. The tool takes effect immediately.
Contact our support team if you need assistance through this process.
Not sure how to use these tools? Reach out to the pg soft support team via 24/7 live chat and we'll walk you through every step in Bahasa Melayu.
Choose a limit that fits your entertainment budget.
| Limit Type | Minimum | Maximum | Active Time | Note |
|---|---|---|---|---|
| Daily Limit | RM10 | RM500 | Immediately | Resets at midnight daily |
| Weekly Limit | RM50 | RM2,000 | Immediately | Resets every Monday at 00:00 |
| Monthly Limit | RM100 | RM8,000 | Immediately | Resets at the start of every month |
| Daily Loss Limit | RM10 | RM300 | Immediately | Based on net losses |
Limit decreases take effect immediately. Limit increases will only take effect after a 7-day reflection period – this is designed to give you time to reconsider the decision.
Pop-up notifications every 30, 60, or 90 minutes remind you how long you have been playing during a session.
Set a maximum session time between 30 minutes and 8 hours. Your session will end automatically once the limit is reached.
Answer these simple questions to assess your own gaming habits. All responses are confidential and are not stored by pg soft.
Recognise the early warning signs before they develop into a more serious problem.
Don't wait until things get worse. Contact the pg soft support team now at support@pgsoft-khelo.net or activate self-exclusion immediately through your account settings.
At pg soft, we don't treat responsible gaming as a licensing checkbox to be ticked on paper. It is something we genuinely believe in – a commitment that shapes every business decision we make.
We recognise that online gaming platforms like pg soft can be a great source of entertainment – much like watching the EPL or Liga Super Malaysia on weekends, or playing badminton with friends. When done right and within reasonable limits, playing slots, Live Casino, or Sports Betting can be an enjoyable recreational activity.
However, we also understand that for a small number of individuals, gaming can go beyond mere entertainment and develop into a habit that is hard to control. This is why pg soft invests seriously in its responsible gaming programme – not because it is required to, but because we genuinely care about our players.
There is one very important thing you need to understand before playing on any platform, including pg soft: online gaming is entertainment that comes at a cost, not an investment or a way to generate steady income. The deposits you make are for purchasing an entertainment experience, much like a movie ticket or a streaming platform subscription.
A healthy approach to responsible gaming starts with setting a monthly entertainment budget that you can genuinely afford. If you can set aside RM100 a month for entertainment and play slots or bet on football matches within that amount, that is responsible gaming.
Best practices to keep gaming fun and enjoyable.
Answers to the most frequently asked questions about self-control tools and pg soft support.
Register a pg soft account today and activate your self-control tools from day one. Over 2.8 million Malaysian players have trusted us for a safe and enjoyable gaming experience.
18+ only. Terms & Conditions applies. Gambling can be addictive – please play responsibly.